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Booking Terms

Please read carefully. If you make a booking you are agreeing to these Terms and Conditions.

Dimpleknowe Mill Terms and Conditions

Pets are not permitted in Dimpleknowe Mill.

We are sorry, but the property is unsuitable for children under the age of 8 years old. A baby sleeping in a travel cot is welcome.

The weekly letting period is from 4pm Saturday to 10am the following Saturday.

We accept payment by cheque, bank transfer or you can pay online using a credit/debit card or PayPal. Note that a PayPal account is not required if using Paypal - payments can also be made using a credit or debit card. Please make all cheques payable to Mrs M A J Cameron, and post to Mrs Jane Cameron, Dimpleknowe, Lilliesleaf, Melrose, TD6 9JU. Note that there is a 3% surcharge for PayPal payments to cover costs. If you wish to pay by bank transfer, please contact us for details.

A £100 non-returnable deposit per week booked is payable at time of booking. The balance should be paid 4 weeks before your holiday begins. We DO NOT send out reminders for this and if the balance is not received on time we will assume you are cancelling your booking and we reserve the right to re-let the property.

In the case of a cancellation after the balance has been paid, I will refund the balance only if I can re-let the property for the period of your booking. If I am unable to let the property, the balance will be non returnable.

Wi-Fi Broadband access is available in the Mill free of charge. However we cannot be held responsible for any failure of the service which is outwith our control, nor can we provide technical support to get your computer connected to it. Instructions are provided for connecting standard Windows PC's to the service.

The maximum occupancy for the property is 6 persons, with the exception of a baby which will be sleeping in the cot. I would appreciate no more than 6 visitors at any one time.

The Discount for use of 1 or 2 bedrooms occupancy is available/applies for up to four visitors for Dimpleknowe Mill only. These discounts are not available during July and August.

Only visitors who are part of the booked party and upto 6 visiting guests are permitted in both the Mill property and the walled garden. Neither may be used for entertaining additional people, or holding parties, without prior permission from the proprietors.

Dimpleknowe Cottage Terms and Conditions

The weekly letting period is from 4pm Friday to 10am the following Friday.

We accept payment by cheque, bank transfer or you can pay online using a credit/debit card or PayPal. Note that a PayPal account is not required if using Paypal - payments can also be made using a credit or debit card. Please make all cheques payable to Mrs M A J Cameron, and post to Mrs Jane Cameron, Dimpleknowe, Lilliesleaf, Melrose, TD6 9JU. Note that there is a 3% surcharge for PayPal payments to cover costs. If you wish to pay by bank transfer, please contact us for details.

A £100 non-returnable deposit per week booked is payable at time of booking. The balance should be paid 4 weeks before your holiday begins. We DO NOT send out reminders for this and if the balance is not received on time we will assume you are cancelling your booking and we reserve the right to re-let the property.

In the case of a cancellation after the balance has been paid, I will refund the balance only if I can re-let the property for the period of your booking. If I am unable to let the property, the balance will be non returnable.

Electricity IS NOT included in the price, but meter readings are recorded on arrival and on departure, so that you only pay for what you use. Logs can be supplied for use in the open fire at an extra cost.

Wi-Fi Broadband access is available free of charge. However we cannot be held responsible for any failure of the service which is outwith our control, nor can we provide technical support to get your computer connected to it. Instructions are provided for connecting standard Windows PC's to the service.

1 or 2 well behaved dogs are welcome in Dimpleknowe Cottage. Dogs are charged at the additional rate of £20 per dog per week.

General Terms, Conditions & Information for Both Properties

A provisional booking will be held for a maximum of three days, until the deposit received.

No smoking is permitted in either property.

All bed linen is supplied and included in the booking fee. Bath and hand towels are also included for Dimpleknowe Mill and can be supplied for an extra charge of £5 per person, per week for Dimpleknowe Cottage. A travel cot is provided in both properties, but please bring your own linen for this if you require the use of it.

All necessary household sundries are provided in the cottages, including 1 roll of loo roll per toilet, washing-up liquid, dishwasher tablets, kitchen paper, tea towels and bath mats.

Please tell me if there are any damages or breakages. I understand that these things can happen, and will do my best to sort any problems out with minimal cost to you.

In the event that urgent repairs or maintenance are required in either property during your stay, we reserve the right to enter and allow any necessary tradesperson to enter the property to assess and repair as necessary.

Your cottage will be thoroughly cleaned before you arrive, so part of your agreement is to leave it as clean and tidy as possible. This is very much appreciated.

The landlord bears no responsibility for: i) accident or injury to persons using the cottages, nor to their property; ii) illness or injury arising from any cause whatsoever.

We recommend that all visitors to either property take out holiday insurance to cover themselves in the event of illness or accidents etc.

Payments can be made by cheque to Mrs M.A J Cameron, by PayPal through the online booking facility, or by bank transfer.

A 3% charge is payable on Pay Pal payments to go some way to cover the cost of this service.

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